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jauncourtI just had to deal with the fact that some moron has been trying to log into online banking using my ID, and so I get locked out. The girl I spoke to initially was obviously giggling (I think she thought she was being sly and muting but her headset wasn't muting properly), so I asked to be escalated to a less condescending person. Maybe she just has Fran Drescher voice, but I wanted to kill her after three words (and, dare I say it, perhaps, with such a disability, she oughtn't to work in a telephone customer service position?).
That took 10 minutes, but the next guy was okay. I was able to get the thing fixed, and found out that no, they don't send out email alerts that some moron has been trying to log on with the wrong account code so you are locked out. I suggested that someone might want to do that (i.e. "please call customer service to reset your online banking for security reasons" or somesuch) instead of causing panic with an Access Denied message and rude first line phone personnel.
Also, I DESPISE "voice recognition" phone systems. They SUCK, especially when you have a three year old. Everything takes five times as long, when your kid is screaming MOMMMY! while you are trying to say "customer service" clearly and audibly.
Makes me want to find the person who thought this would be a good idea and explain why voice recognition is a step BACKWARDS in interface design, just now.
That took 10 minutes, but the next guy was okay. I was able to get the thing fixed, and found out that no, they don't send out email alerts that some moron has been trying to log on with the wrong account code so you are locked out. I suggested that someone might want to do that (i.e. "please call customer service to reset your online banking for security reasons" or somesuch) instead of causing panic with an Access Denied message and rude first line phone personnel.
Also, I DESPISE "voice recognition" phone systems. They SUCK, especially when you have a three year old. Everything takes five times as long, when your kid is screaming MOMMMY! while you are trying to say "customer service" clearly and audibly.
Makes me want to find the person who thought this would be a good idea and explain why voice recognition is a step BACKWARDS in interface design, just now.
